Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Good Goth has a rating of 3.5 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Good Goth ranks 6th among Goth sites.
We monitor reviews for authenticity
I ordered two expensive corsets with great excitement. A month later I inquired about the corsets by email and phone. No response. 7 weeks later they cancelled my orders as out of stock. I guess I'd say ranking them as an online store from 1998 -today, they suck the worst in terms of honest representation of product and communication.
I am addicted to Goodgoth's mystery bags. They are $15 and $30. The $15 bags have 40 worth of stuff and the $30 bags have $100 worth. Its like Christmas every time I get one! I've gotten some stuff I wouldn't have picked out on my own but ended up working for me, and some stuff I actually had on my wishlist too. Its like the lottery but you win every time. I havent tried the handbag or the accessory bags so I cant vouch for those yet.
I freaking love this store! I buy all my hair dye here and they have killer deals called deal of the day where they have an item at half price or something. I got some awesome deals here!
Ive tried to order from this website twice, both times they waited about a month to tell me that it was out of stock and only told me it was out of stock after i contacted them. They take forever to ship things and their customer service sucks DO NOT order anything from this website
The shipping takes FOREVER! After 8 days my order was still processing, so I kindly emailed them to just cancel my order. My order was cancelled the next day without any type of confirmation or email letting me know that they had done so. There's no customer service number, so you can only communicate by email. Very strange company, buy at your own risk.
They suck! It's been 10 days since I ordered a simple pair of shoes and they still havent even shipped! It is 2011, the stuff I ordered the next day from somewhere else came days sgo and these people haven't even managed to out a pair of shoes in a box. After you order, if you go to check the status you see that it us standard practice to ship in 3-9 business days. Thats a bunch of crap, I would never have ordered from them if I had know that. I have never even experienced anything this slow on ebay.
First of all. I was very pleased to find cute clothes and cute shoes at an affordable price. Great customer service, Ive ordered from this site about like 4 times havnt had any issues, stuff usually ships 2-14 days and gets here about a week later. I would recommend this site for anyone, i trust the owner she always responds to my email and my questions.
Answer: Most orders are shipped within 2-9 days, but some orders may take up to 30 days to ship.
Answer: We are based in the U. S- in Massachusetts. We carry both U. S and imported items. We have a selection of just U. S made apparel located at https://goodgoth.com/apparel/made-in-u-s-a/
Answer: You placed an order for a Renfield coat on December 15, six days ago, that was listed as "PLEASE ALLOW 1-2 WEEKS FOR DELIVERY", and chose "Basic shipping",. So this order would not be delivered by Christmas. We do not bill an order until the day the order is shipped, your order would not be shipped until after Christmas, would you like to cancel this order?
Answer: You should find a size chart for each style on the page. If you need more help, please carefully take your measurements- bust, waist and hip- (bust measurement is the measurement at the fullest part of your bust- NOT your bra size) and email us with your measurements and the style(s) you are interested in and we'll be happy to help! http://www.goodgoth.com/contact-us-20.html
Answer: For all issues the customer service number is a recording that directs you to their websites FAQ and email address and doesn't give you the option for a live operator. This is likely due to the overwhelming number ofcomplaints for poor quality merchandise and failing to meet their orders deadlines. If you read their return policy you will see they are aware they are selling garbage and expect you to be dissatisfied. Therefore they make every effort to discourage you from being able to reach them.
Answer: We are still in business. If you send customer service an email they can help you. http://www.goodgoth.com/contact-us-20.html
Answer: I got the accessory bag recently. Two pairs of earrings, two bracelets, two necklaces and one choker. I love about half the stuff. I feel like it was a great value.
GoodGoth has been in business since 1996 bringing the world the Wonderful and strange in fashion, accessories, jewelry and more.

