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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was on time and rainbow cake was delicious and fresh
The whoopie pies were delicious! The cake from Savannah Candy Kitchen was awful- very dry.
The cupcakes were gorgeous and the brownie points basket was amazing. Delivered on time and beautifully packaged.
Fast delivery service. I ordered from two different companies and loved what I got. Will definitely be ordering more items.
Delivery was on time. Fresh and ready to be decorated. I always ship my son and his family a king cake. I shipped from many places. He said this was the best. They live in PA but he was raised in the south!
Delivery was on time. Bagels were delicious! Miss the east coast but had a little delivered thanks to you!
Delivery on expected date.
Easy to place order.
Selection of products available.
Items are delivered well packed and quickly as promised. No problems whatsoever with the services of Goldbelly.com. I consider it a genius of an idea!
Easy to order online. Shipping went smooth and right on time.
I have been addicted to H & H Bagels since living in NYC 25 years ago. I stopped ordering them years ago because shipping cost around $100. When the bagels I ordered from Goldbelly arrived two days after I ordered them I could smell them before I even opened the box. They smelled like heaven. Every time I eat one it feels like a religious experience. Goldbelly is my new BFF.
Quick delivery and access to various types of gourmet food from all over the U.S.
The cake was nice and soft. Love the cake and had fun decorating and eating it..
Bagels arrived on time the bagel aroma was pleasantly (in my opinion) noticeable!
Speedy shipping but the cake itself was somewhat dry.
My order arrived on time, and in great condition, too. I was pleasantly surprised by the fast turn around from when I ordered it, until the arrival time. I most DEFINITELY WANT to order more of your tasty goodies!
Arrived right in time & in excellent shape! Very well packaged!
Everything - arrived on time, arrived fresh, perfect!
Food arrived in timely, fresh fashion and tasted great!
Everything! Product arrived timely and still frozen. Sent as a gift and they have raved about the product. They want more!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


We're so glad we can connect you with your bagel favorites! Enjoy!