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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! It shipped a day early and it was Delicious!
Customer service follow-up was attentive and helpful.
The food was delicious and the delivery was on time!
Easy ordering, prompt delivery, food arrived great and was perfect for our special event! What a great service you offer connecting people with great food from different places!
I grew up on the Chipped ham. It is still the best. The delivery was right on time.
Perfect taste and totally untouched by being shipped
The items were delivered on time and were delicious
Goldbelly is great, they handled my issue very well and I love all the variety of foods they offer.
I order a bouncy cheesecake from Keki Modern Cakes. It arrived quickly and was well packaged. Extremely tasty.
Everything - the order process, the expedient delivery, and of course, the product. I sent the Burnt Almond Torte to my sister as a surprise - she opened up the box, grabbed a fork, and dug in - needless to say, she was speechless. I have a feeling she ate the whole torte by herself! THANKS so much for offering such special items. Can't wait to find an occasion to order again!
Delivery and trying a new product s always dicey but your reviews/rating was spot on!
My daughter used to live in NYC and loves their bagels. Came perfect for a different Valentines day gift
My delivery and the cake was delicious.
Thank you.
Gold belly is awesome. Stress free ordering. Great delivery. Great selection.
Delivery was exactly as promised. Good communication with the delivery date. The Pizza we ordered was FANTASTIC
The online experience went well. Had a little bit of a glitch entering the promotion code but Chris in Customer Service helped me over the phone very quickly the next day. The tracking information was good. The packaging & the freshness of the food was incredible. I really enjoyed it and frankly got four meals out of it. So although it may seem pricey at first, I think the bang for the buck is worth it. Very good customer experience! It was my first, but will not be my last.
Delivery was on time. Cake was packaged neatly and tasted fresh.
Good arrived on time and was absolutely delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

