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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went great. The delivery came as expected; the food was expertly packed and had a great presentation! It was also delicious and we enjoyed our Valentine's Day meal. Well done, goldbelly!
Order was received on time and in great condition! Everything was still cold.
Everything was amazing! The order came packaged perfectly; meat still slightly frozen. Hands down the best Pastrami sandwich I have ever eaten (aside from at the deli). I wouldn't hesitate to order it again!
Goldbelly was able to deliver the greatest cake in the world to my house. I love it so much I've ordered two more for my wedding
I had a question and customer service was awesome! Josh was the best!
Easy to use interface, shipment arrived on time, well packed, in great condition and fresh.
It was an amazing product and got here on the day it was scheduled
We use to go into Raffetto's NYC store to buy their ravioli and now we are back in the LOOP! MANY THANKS!
Packaging and Shipping was fantastic. It's shipped quickly. It was delicious.
They were the most delicious cookies I've ever had!
Everything. Shipped when it said it would ship. And was delivered when it said it would be delivered.
From now on, I will be using Goldbelly when I'm deployed to send treats to my wife.
Goldbelly staff were quick to respond and resolve a product issue to my complete
Satisfaction.
The pastries are delicious, easy to order, it made on time. Excellent!
Arrived perfectly. Prompt delivery. Cheesecake is incredibly yummy!
Was a cool experience. The Phillies were good for being shipped from 100s of miles away. Can't wait to try them fresh!
It was perfect - from order, delivery, and consumption! More than we had even hoped for after having eaten at the actual restaurant! Plan on doing this same thing again - cioppino and crab cakes! Thanks for the memories!
My daughter said the crust was delicious, but she was expecting more spices and less fruit filling. She said it was not like the mince meat pies she had while living in England. It was good and her other guests ate it and ask what kind of pie it was, many thought it was a chutney type pie. So, I will head back to England for the next pie. Sorry, I know from the prior reviews you will not lack for customers.
Arrived on time! I added an egg wash to the raw lobster pot pie dough before placing in the oven. They baked beautifully and tasted home made. My Valentine LOVED them. Excellent purchase from start to finish.
Everything went well. I placed the order and it was delivered cold and fresh the following day. And it was excellent!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

