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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The packaging and freshness just amazing n delicious
Everything... Meghan in customer service was an angel... the delivery was date expected... most important... they absolutely loved the ice cream and the kids did science experiments with the dry ice... home run
Your site is easy to navigate and explore. And when I'm looking for something special to send someone, I have always found an idea even if I don't know ahead what I'm looking for. I used to order from your predecessor and was sorry to see them be acquired. But I have had good experience with Goldbelly. Thanks for the good service.
The fellas running the show are quite entertaining and informative. They helped me make the right choice of salmon I was looking for.
Cookies were awesome... I sent the bagels to my daughter and she raved over them. We used to live in upstate New York and would go to the city to get our bagels. I think it is the NYC water that makes them so good... they sure don't taste that good when we get them here...
I placed the order and two days later it arrived right on time! Thank you for helping me send a birthday cake to my son on the other side of the states!
Both orders arrived intact, fresh and when promised.
Shipping was early! Delicate cake arrived in perfect condition!
Easy ordering. Shipment arrived as ordered and as scheduled
The crab cakes where excellent. The brisket was good.
The entire purchasing experience. Product was fabulous.
It came promptly and in excellent condition. Well packaged with plenty of ice packs.
We loved the cookies they were just as they showed in the picture even nicer
We would definitely buy again
These waffles were absolutely delicious. So fresh and they arrived ahead of schedule. The three sauces have very good flavor. They give you plenty of sauce for the number of waffles you get.
The cake was delicious and amazing. I am thankful for this service that spotlights incredibly food throughout the country and gets it delivered fresh to Alaska!
It all went well. My husband never thought he would like a meatball pizza, not even deep dish, but, he loved it. Keep up the good work.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

