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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Sent this as a gift to our sons and they have enjoyed it!
Everything was perfect. Got my order exactly when it was promised.
Everything got delivered in a reasonable time and we are happy.
The bagels arrived on time as promised and they were as fresh as if I had bought them in the store. Quality is excellent.
Has to change the delivery to address due to stay in place order and it went swimming
Everything from freshness of product to super fast shipping!
Ease of ordering, fast shipping, incredible crab bombs!
Items where I paid for expedited shipping usually arrived in good condition.
Delivered on time, well packaged and temperature controlled.
The crab cakes arrived on schedule and were delicious
Even though the order was not perfect (missing an item). Goldbelly was very responsive and quickly provided a refund for the missing item.
Everything was very good. Corn beef and pastrami, mustard, pickles and cold slaw
I will order again.
Food was delivered on time and in great condition. Excellent vendor selection on website.
It was delivered overnight as I was told it would be. The bagels were individually wrapped so good for freezing. The bagels are delicious. There is nothing like a real New York bagel. :)
The cake was amazing. Also it was shipped just in time
The tracking was accurate but was extremely disappointed on the quality of the donuts i ordered. The donuts i ordered was from stan donuts from Chicago, they tasted stale and bland.
Food was delivered on time and was absolutely delicious!
Prompt delivery. Adequate and secure packaging ensuring freshness of product when received.
Website easy to navigate, great selection, quick delivery especially for what's going on now,
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

