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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Packaging worked perfectly, package arrived quickly and it tastes great!
Easy ordering, easy delivery, food was perfectly packed and arrived fresh
Timely delivery; and notifications of shipping date/time changes.
Cake was fresh, well package and instructions for storing and preservation were included. I will buy this again.
The order went out quickly and arrived on time... the family enjoyed the surprise treat.
Everything, selections are great. What I have ordered and reordered have been great.
I ordered Hancock Gourmet Mac and Cheese and Lou Malnati's Pizzas. It all arrived on time and was still frozen solid. The packaging was amazing. They were both delicious and I am looking forward to trying more from Goldbelly.
Delivered as promised. The crab was out of this world and we are still enjoying the artichoke bread!
When shipping is cheap this is a great site... otherwise not worth the expense.
Trouble free ordering
Delivered on date promised
Food packaged very well
The Hancock Gourmet lobster mac and cheese is delicious - very rich. I have the second one in the freezer still. Russ & Daughters smoked salmon is out of this world. My son recommended them - he buys his salmon there for parties. I enjoyed the luxury of these new foods so much that I have ordered deliveries for all my kids. And for the duration of this COVID-19 nightmare I will be returning for other treats to lift spirits.
Food well wrapped. Appetizing. Did not enjoy cakes yet; for a special occasion.
The Seven Sisters Scones were too delicious!
Shipment arrived on time, everything was packed nicely & cold. Put in freezer for a couple of days and defrosted. Cake was delicious, it was very tasty and fresh. The flavors are wonderful! We all loved it to celebrate our Daughter's 13th Birthday!
Fab selection delivery as promised. Excellent quality products
Order delivered on time and food was excellent. Thank you.
The pie arrived at my parents' house when you said it would. I appreciate that.
Very easy to ordered arrived on time and enjoyed by all
Everything! Meal was given a 12/10 by the recipients.
Order was delivered in the scheduled time and the bagels were good
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

