Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Goldbelly

Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Goldbelly?
grey stargrey stargrey stargrey stargrey star

Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Tom L.
Unfollow Tom L.
Share Review
Report Review

Packaging worked perfectly, package arrived quickly and it tastes great!

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Christopher M.
Unfollow Christopher M.
Share Review
Report Review

Easy ordering, easy delivery, food was perfectly packed and arrived fresh

Date of experience: March 30, 2020
Virginia
2 reviews
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Timely delivery; and notifications of shipping date/time changes.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Jessica J.
Unfollow Jessica J.
Share Review
Report Review

Cake was fresh, well package and instructions for storing and preservation were included. I will buy this again.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow DANIELLE M.
Unfollow DANIELLE M.
Share Review
Report Review

The order went out quickly and arrived on time... the family enjoyed the surprise treat.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Edwin J.
Unfollow Edwin J.
Share Review
Report Review

Everything, selections are great
March 30, 2020

Everything, selections are great. What I have ordered and reordered have been great.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Ann H.
Unfollow Ann H.
Share Review
Report Review

I ordered Hancock Gourmet Mac and Cheese and Lou Malnati's Pizzas. It all arrived on time and was still frozen solid. The packaging was amazing. They were both delicious and I am looking forward to trying more from Goldbelly.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Katherine S.
Unfollow Katherine S.
Share Review
Report Review

Product was as described and delivered in excellent shape, right on time. Prep instructions were clear and helpful.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Phyllis S.
Unfollow Phyllis S.
Share Review
Report Review

Delivered as promised
March 30, 2020

Delivered as promised. The crab was out of this world and we are still enjoying the artichoke bread!

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

When shipping is cheap this is a great site... otherwise not worth the expense.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Irene M.
Unfollow Irene M.
Share Review
Report Review

Trouble free ordering
Delivered on date promised
Food packaged very well

Date of experience: March 30, 2020
Virginia
1 review
2 helpful votes
Follow Sarah T.
Unfollow Sarah T.
Share Review
Report Review

The Hancock Gourmet lobster mac and cheese is delicious - very rich. I have the second one in the freezer still. Russ & Daughters smoked salmon is out of this world. My son recommended them - he buys his salmon there for parties. I enjoyed the luxury of these new foods so much that I have ordered deliveries for all my kids. And for the duration of this COVID-19 nightmare I will be returning for other treats to lift spirits.

Date of experience: March 30, 2020
Virginia
2 reviews
0 helpful votes
Follow Carolyn K.
Unfollow Carolyn K.
Share Review
Report Review

Food well wrapped
March 30, 2020

Food well wrapped. Appetizing. Did not enjoy cakes yet; for a special occasion.
The Seven Sisters Scones were too delicious!

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

Shipment arrived on time, everything was packed nicely & cold. Put in freezer for a couple of days and defrosted. Cake was delicious, it was very tasty and fresh. The flavors are wonderful! We all loved it to celebrate our Daughter's 13th Birthday!

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Judy H.
Unfollow Judy H.
Share Review
Report Review

Fab selection delivery as promised
March 30, 2020

Fab selection delivery as promised. Excellent quality products

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

Order delivered on time and food was excellent. Thank you.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Corey M.
Unfollow Corey M.
Share Review
Report Review

The pie arrived at my parents' house when you said it would. I appreciate that.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Erin L.
Unfollow Erin L.
Share Review
Report Review

Very easy to ordered arrived on time and enjoyed by all

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Jeffrey R.
Unfollow Jeffrey R.
Share Review
Report Review

Everything! Meal was given a 12/10 by the recipients.

Date of experience: March 30, 2020
Virginia
1 review
0 helpful votes
Follow Joyce s.
Unfollow Joyce s.
Share Review
Report Review

Order was delivered in the scheduled time and the bagels were good

Date of experience: March 30, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States