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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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I don't know because I never heard if the order was received. I don't think it's your or delivery service's fault since no signatures are sought now.
Although the shipment did arrive a day later than orig. Scheduled, it is understandable under the current virus crisis; However, the report back was that the food was absolutely incredible and our recipients absolutely loved getting it. We will most certainly try it again...
One of the two cakes arrived in a perfect condition. Both cakes were very tasty.
Delivered on time. Great variety of food to choose from. Haven't tried my pot pies yet.
I was very impressed. My son was so happy and said the cake was delicious.
Delivered on time and delicious! Wonderful way to help my daughter celebrate her birthday while safely staying home!
Everything went well. Excellent product and careful, on time delivery.
Fast and easy check out with easy integration with PayPal.
Easy to order. I had an issue when it came in and the customer service was prompt, friendly, and helpful.
Package arrived on time and in better condition than the one I sent to California in March.
Talk to Jason, who took order, got my fish and got it delivered. Thanks for working during this difficult time. Great Job!
Everything! Packaging was great! Delivery was on time!
Delicious, quick and very fresh! Would absolutely order again
The delivery was right on time and was delivered safely. The cake looked exactly like the picture from the website and tasted so fresh and amazing! Thank you.
Everything! Wonderful service and packaging. Thank you so much!
Everything went well. It arrived on time and looked amazing
I ordered two sets of two challahs from zaros one for me and one for my son as a gift BOTH came as one challah and not two wow you cannot even buy just one what are the odds
Food selection is nice. Shipping came in a timely manner.
Food was delicious, well packaged and deeply appreciated during this time of social isolation.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

