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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The time it took to receive order was really great
The delivery went well. The food from Jerry's seafood was delicious.
On time shipping, bagels were delicious! As always!
The site was great, product is great. Love your selection of partners.
I have ordered several things from gold belly. We have been really happy.
It was easy to order, my food arrived the day it was scheduled, and the food was fresh and tasty!
The cake arrived on time, frozen (as expected), instructions were easy and accurate and best of all... the cake was beyond delicious!
Delivery was exactly when they said it would be. Cakes arrived in perfect condition
Ease of placing order and delivery was pretty fast.
The whole process was easy, the order came on time and the donuts were the best I've ever had.
Food arrive in good condition and it tasted great. It helped folks laugh that have been stuck in the house for weeks
You gave my son a discount coupon and it all arrived on time!
The delivery was fast. Donuts came in wrapped separately inside one pink Stans Donut box. Inside a bag inside another box... every donut came with the flavor sticker and it was fabulous.
Since it was perishable, I like getting the notifications.
Fast delivery. Excellent products. Love that some of the stores offer free delivery. Keep up the good work. Thank you.
Beautiful delivery. Kids loved the blue cake for their new baby brother.
It was super easy and convenient. Donuts were fresh
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

