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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering was easy. Delivery was right on time and I received timely notifications of where the delivery was in the process. My daughter loved her birthday presents!
Easy to order online, fast/reliable shipping with accurate estimates, professional packaging and great taste!
Crab bombs arrived on time. Tasted great. Was fresh
Very efficient. Delivered on time and quality was very good.
Food was great as always. Ease in ordering. Arrives quickly, well shipped and still frozen
Everything! Cake was delivered when it was supposed to be! And it was absolutely delicious! A great addition to this isolation period!
Delivery and condition was f cake were perfect. It is a pretty cake.
Food was delicious, arrived promptly, excellent and clear reheating instructions
The order was easy to place and came when promised. The pies are even better than they look and I plan to order them again. Yummy and excellent crust. Frozen crust can be awful but these are marvelous!
The cake was beyond good. Made recommended to other and posted pictures on my page.
Everything was great, shipping was on time, food was packaged well and was delicious
Easy process, great support team and helpful tracking. Appreciate being able to support small businesses and share it with loved ones who don't leave in town. Thank you!
Delivered fresh, on time and well packaged. And tasty, of course! Thanks!
Everything seemed to go well. We sent to San Francisco and they loved every sandwich
My order arrived as scheduled. Everything was fresh and tasty!
Delivered a day sooner than expected. Packed well. Just great meat blends
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

