Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was shipped by the date expected. The packaging kept our food items fresh.
Also, the cake was amazing!
Arrived on time, packaged very well. Easy to follow instructions. Was delicious!
Easy ordering process, good selection of businesses and vendors, delivered on time!
Perfect packing
Delicious product
Just as advertised
Was well packaged. Arrived when stated and communicated about the delivery.
Everything was great from start to finish. Item arrived promptly as stated in perfect condition. So cool being able to obtain foods you typically can't find locally. Love it! Thank you Goldbelly~
Everything, McLoons did an outstanding job. The lobsters were fantastic and we will be ordering again.
Delivery was well prepared, and delivered promptly.
The pizza from Gino's was just like going to it in Chicago. Delivery was fast and ordering was easy.
The delivery, the quality all great. I have a third order on its way!
Package arrived on time
The quality of food
Food in good packaging
Address issue on a timely manner
Wide selection of quality food
The product was fresh and was delivered as promised. And it looked like the picture on the website.
Everything! Our pie got here on time and packaged well. Ordered it 3 weeks ago and appreciated that the website suggested what day to have it shipped in time for Easter.
The cake I sent my friend hot For Easter arrived on time. He said it was delicious and appreciated!
The Cake Monkey order was delivered on time and it's in the process of being enjoyed by my brother! Great job!
Everything has been arriving very quickly and has met all expectations and beyond. We are in the extremely vulnerable group for danger from this virus so finding Gold Belly has been a life saver. Thank you.
Everything! Awesome treat! Thank you so very much! I wish your bakery were right around the corner!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

