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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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You saved my sister's life. Her autistic son is given a doughnut on EVERY holiday. It's a special treat, and something he always looks forward to. If you know how autistic children think, you'd know it's not as simple as wanting his holiday doughnut, it absolutely has to happen or there would be a MELT DOWN. The Covid-Virus shut down her local doughnut store. I felt her pain as Easter crept closer. I searched all delivery options and found Goldbelly. It wasn't cheap, but the fact that you solved a HUGE potential problem during this crisis, was worth every penny. You should see his face when he opened the box! THAT video, was PRICELESS.
Communication about my order was professional and efficient. Will be happy to do business with them again!
Delivered on time. The crab was fresh and delicious as advertised.
Food arrived in a good state and reasonably fresh considering the additional time caused by covid-19
My 16 year old grandson loved it.
I think you charge too much. If I wanted to do it for us, I never would.
Everything! My mom loved the lobster and was amazed at the quantity!
Package arrived on time... it was a gift... the recipient loves the food.
Delivered as promised. Bagels, lox and cream cheese delicious.
I needed a lobster as quick as possible, for a birthday. Whoever answered got me set up and lobster was at my doorstep the next Morning.
I paid for expedited shipping to California and it was received in less than 24 hours!
Everything was perfect! Cookies arrived fresh and intact. My husband was thrilled with his surprise.
Very easy to navigate the site and find tasty treats.
The food was fresh and packaged well and arrived on time. Delicious!
The donuts arrived in perfect order and condition. My friend cried when she opened them. The perfect birthday gift in a time when we couldn't be together to celebrate.
The experience was awesome all the way around. I look forward to using your service again.
Everything from ordering, to delivery, to fabulous pudding! Was a surprise gift for Easter (since we couldn't be there) They loved it!'
Cake arrived beautifully packaged, mom thrilled. Very very pleased.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

