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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Deliveries are always fast and delivered when or sooner than expected.
Arrived on time and everything was fresh and delicious!
Arrived on time and in good shape. My daughter said it was delicious. It was nice to have a way to get a cake to her during the current social distancing restrictions.
Good product selection and shipping was great. I sent a few orders out to friends and they arrived perfectly.
Easy to use and to order. The pickles were not fresh and didn't have that dark green color that I expected. They were pale in color and soft in texture like they were old stock.
My son is autistic and only eats certain kinds of plain bagels. This saved us because our local deli is closed!
The selection was a pleasant surprise, the food was amazing and I would definitely do it again.
You guys have a lot of stuff that helps support local restaurants all over the country and it's easy to find what I'm looking for
They are truly amazing bakers. Never tasted better. God Bless them
Everything.
The ordering, the tracking, the delivery, the packing, and - most of all - the apricots!
Everything went well. Order was delayed due to unforeseen circumstances involving the restaurant, but we were informed immediately and were given several options of how to proceed. We were happy to go with a different delivery date.
Order got there when it said it would with delicious fruit
The Pastrami Queen was excellent. The directions were perfect and easy to follow.
Order was packed well and arrived on time. Exactly what I wanted!
Packaged well, delivered on time. Tasted great. Thanks!
The family I sent these to, really loved them! The packaging was cute and delivery was on time
Order was messed up and melted I sent picture and email and no response
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

