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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was a little gift to my daughter, who is from the Northeast, but now lives in Denver. She is incredibly appreciative and when I asked if it was the "real deal," she said "absolutely". That made me very happy (and her!)
The ordering process was great and everything was received timely.
Pats cheesesteaks gave me a date of delivery and advised it could be later. Having a date and being told it could be a few days later was exactly what I needed to prepare so the package doesn't sit in the Arizona heat and spoil the food I paid lots of money for.
Everything... ordering, packaging, quality and directions
Arrived on time, packed great, still frozen and I was able to apply a coupon code
It was a seamless experience. Your site is easy to navigate and I was able to quickly transact my request.
Everything was delicious, packaged well and had instructions on how to serve.
Website was easy enough to navigate and find what I wanted on the Russ and Daughters menu.
Product included what was ordered. It arrived on time.
The food was delicious and what we ordered was reasonably priced.
Perfect cookies were delicious! Package came on time. Absolutely perfect thanks
The cake was probably the best cake I've ever had!
Easy to pick out items on the website and product was delivered timely and as described
Delivery was early! My sister informed me they were delicious!
Shipping got to me day before the tracking said it would
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

