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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Perfectly delicious and even better than I expected! Amazing! Wish I could afford to do it again!
Easy to order. Reasonable shipping time. Quantities were more than expected. Quality was superior. Good value.
All good except delivered to my neighbor's house and sat there for four hours
Delivered on exactly the day they specified even during COVID19 delays. Product was fresh and cool packed.
It was delivered on my sons birthday
Even with everything going on
My son said it was delicious
I have already told people
My fault thought it would be bigger. Was very small
Everything went well! My orders came in complete! You guys gave me the day it would arrive and it did!
Order was easy, variety of gift packages, able to customize orders
Everything went well. Package arrIived on time and we have been enjoying awesome Montreal bagels ever since. Thank you!
Easy ordering. Fast delivery. Great tasting Welsh Cakes that we never would have found without Goldbelly. We love to try regional foods, so during this time of travel restrictions, Goldbelly will be our "Go To" to meet our hankering for new foods!
Everything, people got ice-cream just when you said
The lobster and crab were packaged perfectly. Ice packs still cold. I received everything I needed to have the same experience as if I were there.
Order was delivered right on time. Chilled & packed safely.
They arrived late but were still pretty good. What REALLY WENT WELL I just received an email from your awesome customer service people saying they would resend my order.
The items I wanted were available and able to be shipped!
I ordered the German chocolate cake for my wife's birthday. It was a huge success! We all agreed it was one of the best cakes we have ever had! It looks like we might of started an annual tradition. Looking forward to trying other cakes for other special occasions... Thank you Savannah's Candy Kitchen!
Everything! The ordering was easy, the delivery right on time and the bagels delicious!
Nothing... communication was very slow which caused miscommunication to happen. I didn't intend to complete the transaction once I couldn't find out information. I tried to cancel. But then suddenly, the order shipped... hhmmm... what a coincidence...
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

