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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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One of two shipments arrived so I guess
September 30, 2020

One of two shipments arrived so I guess 50% is better than zero

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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Banana pudding was delicious! And
August 16, 2020

Banana pudding was delicious! And it got to my son in time for his birthday!
Thank you so much!

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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Food was great as well as the delivery. Thank you!

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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The entire presser was simple and easy. Fast, quick and the food was great.

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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Everything went well
August 16, 2020

Everything went well. Delivered on time and the best quality.

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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The bagels, cream cheese and nova were so good. The package arrived on time and was kept cool and fresh.

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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The site is fairly easy to navigate, the good was delicious

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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Delivery time and impressive packaging that kept the quality of the ice cream.

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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It arrived on the date as promised
August 16, 2020

It arrived on the date as promised. Unfortunately it got stolen.

Date of experience: August 16, 2020
Virginia
1 review
0 helpful votes
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I am so excited to get these boxes every month! And I love knowing the history of the company. What an amazing gift!

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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Good response to my pizza delivery that arrived wet and defrosted.

Date of experience: August 15, 2020
New Jersey
2 reviews
0 helpful votes
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Poor selection of bagels
September 30, 2020

The web site stated that the mini bagels were a variety of different types of bagels... everything bagel, wheat, pumpernickel, etc. I purchased the "buy one get one free" mini bagels. Out of 24 bagels, there was one onion, poppy, sesame and MANY plain bagels. For the price of the bagels, the stated varieties should be included. I sent this as a gift... I was disappointed. The variety is the enjoyment.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2020
Virginia
2 reviews
0 helpful votes
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UPS screwed up and held the order in Rutland for three days. By the time I received it the bagels were hard as a rock and the lox was very questionable.
The service people at Goldbelly responded with an offer to refund my money or reorder. I chose the reorder. I can see that the failure was at UPS and I'm grateful that Goldbelly quickly responded positively.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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My friends received the food and they said the food was easy to prepare and was delicious!

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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Unfortunately for this order, nothing went well. Part was out of your control, but part wasn't. I of course, will still recommend you, but I'm extremely disappointed.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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My order was delivered on time and my friend loved the cookie fries.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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Ordering was easy, shipping was free, came on time.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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The order that arrived on time was delicious according to my daughter. The order that was delayed and arrived damaged due to the delivery service will be re-shipped this week. Customer service was exemplary.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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Russ and daughters order was fabulous
September 30, 2020

Russ and daughters order was fabulous. It was well packed, arrived on time and was delicious- well worth the money and I will order again.

Date of experience: August 15, 2020
Virginia
1 review
0 helpful votes
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Delivered right on time; the ice packs held up to the AZ heat.

Date of experience: August 15, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States