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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was easy to navigate. Product arrived on time as scheduled or early. Great condition. And delicious.
Good quality items. Good variety. Gift order arrived as scheduled. Well-received by recipients.
Had a torte sent to a family member. It arrived on time as promised. They'll have it for Mother's Day.
The icing was nice because it had bits of orange in it.
Everything, the product was excellent, delivery was timely and the recipient was very happy.
Delivery, product, and whole experience. We are very satisfied with our order. Thank you
It was delivered right on time, as it said it would be.
One of the items was delivered and the other was damaged and re ordered. UPS issue not yours
They gift was well received
It was a great meal for the three of us in this quarantine situation, thanks!
Delivery was on time. The cake was fabulous, according to my family! It's a "let's order this again," review by very picky dessert eaters.
Order arrived on time, was very well packed and delicious!
The food arrived on time. The customer service handled my problem well.
Communication was excellent. I had put in the wrong shipping address and they helped me fix it in time. Excellent service!
Everything was as shared and more. Delivery was when stated and the cake was simply perfect. Great job all around!
Arrived on time and still cold (I will note the dry ice was completely gone upon arrival though). Recipient says the cake was good.
The carrot cake was awesome and it came packaged perfectly.
The order was very well packaged with very quick delivery and the Key Lime pie is slap your mama away from the table delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

