Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything. It was easy to order and the package was delivered exactly when I was told it would be. Food was fresh and well packaged for travel.
Everything from ordering to delivery. I love this site. Have used it a few times now, and will continue using it for gifts for relatives. :)
Everything! Arrival was timely. Custard arrive quite frozen. Tried the chocolate and strawberry-delicious. Ordering easy. Good price. Will use you again and again!
Was happy to help you out during this pandemic.
Delivered on the date stated. Not sure how they arrived, sent to senior living place.
Delivery was fast and cake arrived in perfect condition
The cake as for my husband's 40th birthday! Everyone LOVED the cake!
I will be ordering from Goldbelly again!
The bagels were fantastic and the chocolate cake was the best ever
The ordering was easy. Delivery was quick received. And last but not least awesome out of 2 lbs of mussels only 3 died. Would highl recommend.
Imo's Pizza tasted like Imo's Pizza. Using the $20 off promo code made the price right.
The cake was perfectly safe and fresh from the long journey.
I have been really happy with the service. All the cakes I have ordered for myself and others have been so good. I was skeptical when I first visited your site, how can it stay fresh, it does! Just ordered some pizza, will let you know how that goes.
Subs made well taste great plenty of food worth the money they should have a sandwhich choice or special for single people meat were delicious
It was not an overnight delivery as advertised. My bagels sat in Kentucky for a night, before it was shipped to California.
I received my butter on time. The shopping online experience was really easy to find what I was looking for. I haven't tried the butter yet so I can't rate the quality of it but I am sure it is good
Cake delivered on time, packed well with no damage. Great dessert!
Very satisfied with the entire experience and will likely order again!
I purchased this cake for my husband, who lives in California. He, my mother and daughter said it was the best carrot cake they have ever had! Being shipped all the way from New York! That's amazing!
Ordering was easy. There are alot of unique items to choose from. Delivery shipping & packing was done very well.
Recipients really enjoyed the 6
Large cookies. I'm still awaiting some feedback from them about packaging.
Delivery was slightly delayed but good. Prices are rather high. Like delivery status.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

