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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything's was well-packaged, fresh, & arrived on time.
The lobster was fresh and delicious! Almost as good as being there!
Arrived as scheduled
Was well packaged
Bread was fresh and delicious
Very good, fresh, tasty produce, delivered on time, well packaged.
Gift was delivered on time, and it was all freshly made. Recipient was delighted and said was absolutely delicious!
Order was fine and so was the delivery at the promised time
Delivery was on time- thank you!
Presentation was great, as was the food.
Communication, prompt shipping, food quality. Yay for Chicago pizza from Lou's!
I was able to place orders and they were received.
The order arrived when it said and it was complete.
I would have liked more notifications when they were coming but otherwise everything was good.
The cake from Carlos' Bakery was excellent!
It's an awesome concept, to get to try iconic places from around the country. Arrived perfectly frozen with dry ice.
It was easy and fast. Delivery was as requested and as promised. The cake I ordered was delicious!
GREAT GREAT Lobster Roll from The Clam Shack in Kennebunk. Well delivered, and delivered with great directions and how to make, and enjoy.
Looked great. It was a gift and really well received. THANK YOU...
The ease of ordering. The clarity of when the product would be shipped.
Delivery was on time. Food was delicious! I sent coneys from Coney Islander to my son for his bday. He loved them!
It was well packed, well delivered. Food was super fresh. This is our second delivery and we fully trust you! Thanks
Delivery date was right on time. Both cakes were delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

