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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was great. Ordered multiple things shipped to multiple locations. Everything was perfect.
Our order arrived on the day we were expecting it, and the food was still very fresh. The inside of the container was even still cold.
Loved the Lobster. Of course! The Blueberry bread pudding was amazing! It says sold out or I'd order it again today.
Food was well packaged and delivered on the expected date
Ordering and delivery process was perfect. Gathered 3 friends to explain Goldbelly and The Cannoli Pie Company. All agreed cannoli pie was perfect. Planning my next purchase.
Everything was just great. Package arrived on day that was promised.
Love the bagels from Montreal... great price... wish customs would allow more food from Canada
Delivery was right on time and the food was perfectly packed. We had lobster rolls and a frozen custard cake for my son's 17th birthday. We all agreed that it was our best dinner ever and perfect for our first Shelter In Place birthday celebration. We will order from Goldbelly again.
Great tasting, well packaged food. Just as good as eating it in person at the physical store.
Item arrived on time and in excellent condition. The ice packs were still solid. Food was delicious.
The pudding came cold and chilled and was Devine. Tasted just like we were ordering and getting in person! It arrived perfectly on time!
All items were well packed. The cakes tasted good. Items were delivered on time even under the pandemic.
Packed beautifully - everything was fresh and delicious.
It was great! Came on the day you said it would and was as fresh as can be and delicious.
Ordering and delivery went smoothly. Item arrived on time and cold.
Got exactly what I paid for and expected.
Quality of pizza and timing was on point
The order was packed perfectly. Everything was as cold and fresh as if I had been in the store myself that morning.
Arrived on time, were delicious and brought a lot of joy!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

