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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was perfect, and the product was absolutely delicious!
Everything went well! Delivery perfect. Food fantastic. Great packing
Order process was super easy and order shipped fast
Fantastic sandwiches that last in the refrigerator for a couple weeks if needed. They just get better and better.
I gave as a gift. Told it was excellent. Very moist.
Everything was perfect! They loved their bagels. Arrived on time as well.
Order received very quickly - the bagels were amazing!
Everything delicious and delivered in a timely fashion.
All recipients were very pleased. Quality of products and the packing was very good, I was told. Unfortunately, I didn't order for myself, as they were all gifts.
Delivery was on schedule and recipient said food was great
The pies were great. Ultimate comfort food during these difficult times.
Arrived as promised on his birthday and he seemed to really enjoy the cake!
It was a pleasant experience. Mom received her pie for Mother's Day and was excited. I went ahead and just had is shipped instead of trying to schedule due to current shipping situation.
The ordering, the delivery. Everything went smooth
It was my sister's 65th birthday and we couldn't be together. The cake I ordered through goldbelly was only one of the surprises I sent, the other being dinner from one of the best steak houses in the country. She was thrilled
We love Walter's Hot Dogs but live miles and miles away. We were debating ordering more mustard and then discovered that we could have the hot dogs too. Almost (though not quite) like being in Mamaroneck.
Food delivered to correct place with correct items
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

