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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Lobster rolls themselves were delicious, packed well and fresh.
When we got the cheesecake from Eli's it was wonderful.
Cake came on time, perfectly packed and delicious!
Everything was frozen solid and neatly packed. Instructions were perfect.
Everything went very smooth on the order, on the delivery and on the quality of the pizzas! Delivery was very quick and the pizzas were still frozen solid!
First delivery was perfect, second delivery was a day off. A little nerve racking. Product was excellent.
Delivery, Packaging, everything was as advertised. Very good directions.
Refund was approved quickly and without much hassle
Beautifully packaged, delivered as promised, delicious treats... perfect gift!
When meals would show up perfectly packed and still cold
To he food was delivered on time and it was amazing!
We order Mufalettas every year for our anniversary. Sandwiches arrived on time, were fresh and well packed.
Delicious taste. Timely arrival. Pie was packed in cold packs and covered well.
Easy to use website; Quality product delivered on time!
Everything was great the packaging the delivery time.
I ordered a chocolate/vanilla mousse cake and I was told it was delicious. I ordered it for my brother's birthday and he loved it. It was intact too upon delivery. Loved the experience! I would do it again!
This was the second attempt the first one it came A melted mess with zero dry ice in the package. This time it came perfectly packed with lots of dry ice!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

