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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went perfect. The cake was delivered and was delicious.
Great selection of items and turnaround time - My first order was cancelled, but I was able to find another option that was still delivered just in time!
Everything! Best cake in the world, delivered on time!
Ease of ordering, discount offers, quality of food
The Cupcakes & Pizza delivered to my friend were both WONDERFUL! I send items from Goldbelly as presents and I have never been disappointed with the quality of the packaging or the quality of the food items! THANK YOU!
Everything was great. Great delivery time and a perfect dessert
Ordering was relatively easy and delivery times were accurate
Food was terrific. Instructions were clear. Central BBQ makes great ribs.
Delivered in a timely manner
Item was fresh and high quality
Item was received on time. Packaging was well done :) Received nothing broken!
The cake tasted amazing and it was super easy to order off the website.
Quality product and easy to order and ship to multiple addresses
On time delivery and the report on the bagels delicious
I got exactly what I ordered. It arrived on time. The items were packed well. I was able to purchase chocolate for my wife for Mother's Day while working from home during Covid-19 without having to go out to a store.
It was a great experience and I will be using you guys again Great company
Great package, well put together. Worth the cost especially for a holiday. Well done.
Everything went super. Food delicious and delivered as promised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

