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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Easy to order
Simple tracking info once shipped
Arrived on time/early
Everything. Packaging was great! Arrived beautiful and perfect. Tasted great as well.
It delivered on time, quality of food was beyond expectation. Great portion size. This was a gift for a bday, when i posted it - it immediately went viral. So many of my friends ordered from Goldbelly for themselves or others.
The food arrived quickly but the food was subpar. I was very disappointed as I purchased from this vendor previously and the food was very good.
It was fantastic, the sandwich was such a treat. Thank you goldbelly for putting such a menu together.
Pies were great. My father used to bring home meat pies from Paterson NJ back in the early 1980's. This was a nice reminder of the past. Yes, I will more than likely buy again. All tasted great and were easy to prepare.
Received when I was supposed to. Packaged extremely well. Food was great.
Every thing shipping and food tastes great will order again can't wait to try other stuff
Food was great and delivery was on time. Well packaged.
Everything! I was the favorite for the first time ever amongst my siblings for Mother's Day! Thank you!
The vendor is fabulous - and so the product was a perfect gift!
Easy-to-use, great selections, service, communication
Excellent product, Very careful packaging. Fairly quick ship. Many thanks.
Delivered when I requested, food was fresh and delicious, instructions for cooking were easy to follow!
Extremely easy to use site. Was very easy to check status of my order throughout the transaction. Great products from which to choose. Gift arrived in time and freshness of Bagels from this provider was amazing! Thank you!
Everything! Selection, quality, packaging and delivery and follow up!
Quick delivery - all items properly stored - arrived fresh and cold as needed.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

