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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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They arrived at the estimated arrival date. And I received an email when it was shipped and when it arrived.
Delivery was a day early and the cake was fabulous!
The cannollis were delivered without the cream. I notified the company and never received a response. I am canceling my payment with American Express
Everything was delivered in perfect condition and at perfect temperature. And it was delicious!
Ease of finding produce. Product was great and arrived on time.
It was a Mother's Day Gift. The delivery was fast. It arrived the Thursday before.
She loved the gift and said it all tasted great.
Actually delivered early and was as fresh as the day it was packed!
Ordering and delivery was smooth. The pizzas were easily stored in the freezer and it was simple to cook. Honestly, the finished product made me feel like I was in the restaurant. Way better results than any other chicago pizza delivery.
Delivery was on time. Cookies were decorated beautifully. Taste was awesome. Sent them to my Mother and Mother-in Law.
Food - perfect. Delivery on-time as promised. Beautifully packed as well!
Delivery occurred on the date stated on confirmation email.
UI/UX is easy to navigate and use. A lot of variety and constant introduction of new merchants.
Order came as described, cake is delicious! I cut half a froze until July 4th for holiday treat!
Product was very tasty, of high quality and arrived as planned.
Everything went well. Shipping on time. Food enjoyed. Will use again
Easy ordering process. Delivered on time. Recipient loved the taste of the carrot cake
The Killer Brownies were amazing. They were delicious and I want to buy more.
You guys are awesome. One of my friends is going to order from you. Thanks so much
Everything was perfect. Delivered on time and delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

