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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! The ease of ordering and swift delivery!
Cookies were delivered sooner than expected
Recipient 'loved these ' and 'couldn't wait to eat them!"
The pies were packaged carefully and were still frozen. We have only had the apple orchard pie so far but it was delicious!
Easy to order and communicate with them on any order changes
Such fast delivery- food was great. It was a gift for someone so I personally didn't taste it but got a thumbs up!
My first order with you all was not so good but I chalked it up to just "bad luck" But my 5 order since with Esa Bagel and the Clam Chowder people in Maryland and Pat's Steaks in Philly were all great and the delivery service was also on the money
All the items were wrapped neatly and safely. Packaging was perfect, kept the food cold and safe.
I have ordered from Goldbelly before and I was very pleased. I cannot say the same for this order. Some of my knishes were smashed! The driver left the box on my front porch in the sun! The knishes could have been colder. I was not very pleased!
Pizza was fresh and the heating instructions were perfect
Fish arrived extremely well packed and very quickly
Everything! I just happened upon this site and it was remarkable as to how many items are available! I have already passed the information to friends and family! And they have already placed orders! I am a fan!
My first Gold Belly order was a gift from a co-worker. A nice pack of pizzas from Bartolini's in Chicago. It was excellent. I ordered some pizza for myself from Old Forge, PA where a lot of my family is based and where I was born. I haven't had this pizza in over a decade. It was strange to taste my childhood but such a great experience! I'll be picking up some H&H Bagels next ;)
I had a shipment of Vienna Hot Dogs. They were as expected. Came in hot ice and well packaged. I cooked them for Memorial Day and they were delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

