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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easily searchable and discoverable. Delivery was on time as expected/
Ease in ordering; quick delivery and food was great!
The entire experience was delightful. Online order was easy. Order arrived on time. I opened the box like a giant present. It was beautifully wrapped and kept cold. You have my business from now on! Thanks for making our anniversary even more special. The food was so good... we created a new tradition for every holiday. We look forward to the next time!
Ordering process was easy and the order arrived on time.
Everything! Delivery easy, food tasty, ordering simple!
Easy to navigate web site. Good communication with updates. Great food selection. Good rewards program.
Arrived still fully frozen. Well protected and still with some dry ice in the cooler.
Everything went great. From the ordering to the delivery. No complaints.
Order was shipped and received. In a timely manner. Packaging was great. Food ordered was great... just what I wanted..
Everything was wonderful. During quarantine I was able to be a good Nana and send goodies to all my grandchildren!
I really enjoyed the chicken parmigiano from Ferrara Bakery. It had a great taste and heated up well.
Everything but $220 ribs
They had so much fake smoke flavor we could not eat them.
Very very disappointed in Mighty Quinn's BBQ
Everything else was pretty much perfect
I wish I could send the one rack back for a refund
There's smoke flavor but this was horrible
Delivery was perfect. Food was excellent. Easy to prepare.
It was excellent. The cake was incredible and remarkably arrived on time!
Everything- packaging, presentation, freshness and delivery target date
The order arrived in perfect condition. The preparation directions were precise and easy to follow. The meal was DELICIOUS!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

