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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fish was delivered as promised and in good condition.
Everything! We received one package that was a gift and everything was delicious, then we received a Russ and Daughters package that I had ordered for my husband, and that was delicious as well! Everything was fresh and ready to be enjoyed!
I've already recommended your company!
It was nice getting an email before to let me know what I was receiving
Delivery was easy and packaging was Incredible food arrived still frozen and perfect condition
My mom received her order in perfect condition and said it was absolutely delicious! She raved about the chowder!
Delivered on her birthday as promised and she said they were delicious!
Awesome, Our Grandson loves your show. We plan on visiting NY and you are one of our stops.
Carlos cakes are out of this world, each cake we tried for our birthdays were amazing
Was able to get some good food from a place far away
Products were delivered on the day specified and they tasted great
Arrived on time, no damage, packed properly, and included Helpful handling/serving instructions.
I found what I was looking for and it was delivered on time
Arrived on time with frequent updates during the shopping process.
Ease of ordering and item was delivered the day it was suppose to.
Shipped on time, and it arrived in perfect condition!
Ordering was easy. Delivery was prompt and my friend liked the packaging. Great experience all around.
Process went smoothly customer service was engaged
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

