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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Found what I wanted, quickly and easily. You have a great selection.
I did finally receive my order. I was happy to be able to get the delivery from a place I couldn't otherwise access other than in person.
Arrived on time and it was great fun and great taste/quality!
Delivery was excellent. Arrived right on time and was well packaged considering the current COVID situation.
Everything was well packed and arrived on time. I have recommended you to 2 people, one of whom ordered last week and was also pleased.
Delivery on time and quality of the product. It was the star of the meal on my daughters graduation day.
I ordered for three different family members and they were all delighted with the gift.
The only "thing" was that the ice was completely GONE by the time I opened the box... the pizza was a bit thawed but did not stop me from gobbling one of the down right away and the others are in the freezer #Peteandsams
Cake and cookies and lobster tails were all to die for!
Ordered lobster rolls from Maine for my brother in Oregon... arrived in his birthday, which I requested... fresh and delish! He loved it
Ice packs still frozen upon arrival. Fast delivery. I am an onion dip snob and this is by far the best I have had besides homemade!
Lobster meat, crab cake and soup were fresh and delicious.
Ice packs in the box were still so frozen.
From ordering to delivery, all went without a hiccup. Not to mention delicious
Super easy to place order, allowed a note to be added made the delivery method, price and date clear
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

