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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to use website and great selections. Descriptions of food items were detailed. I will definitely order from Goldbelly again and have already told 3 other people about the site.
The cake was delicious and absolutely perfect. I will definitely order again ;)
Delivery of items was timely and perfect. Really appreciate.
My mom loved the quality and freshness of the food
Shipping and packaging. Cake was packed really well. Received on dry ice and in a cooler.
Packaging was excellent...
Ordering was convenient...
The food was amazing and the quality was fantastic!
Excellent choices. Speedy delivery. Handled with care.
It was delicious and a definite surprise and we seemed to have gotten extra cheese
The delivery was amazing. This was packed so well and the cheesecake did arrive frozen and perfect!
It was for a memorial arrived on time and sad best cheesecake ever
The sausages are delicious, the packaging is great, and the delivery tracking is appreciated.
Arrived when it said it would. Cake was whole. Caramel half cake tasted a little stale but a zee are pcin the MW took care if that. I gave the coconut half cake to a recovering friend. Go Sugaree's!
The items ordered were received on time, packed well and excellent quality!
Everything! Best site to order the best food around!
Browsing the site was easy enough. Lots of good choices. The assorted Rugelach from Russ & Daughters was the real thing.
Packing and shipping done well. And ribs were outstanding!
The gift was amazing! I can't wait to order something for myself :)
Food arrived frozen as expected. Gift well received. Will use again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

