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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Timely delivery! Good product! Just what I was craving. Thank you, see you soon.
It was on time and packed great!
Cale was in perfect condition.
On time delivery, food was delicious and in great shape!
Everything. I got what I ordered exactly when I was told it would arrive.
Everything came when it was supposed to and tasted great!
Package was delivered in less than a weeks time, exactly on time, and the food was still frozen!
Everything went smoothly and my food was delivered cold, fresh and on time, as promised
Delivered on time -- great condition -- great food
Delicious, well prepared, still frozen... and bonus the kids got to play with dry ice.
Absolutely everything went well, from ordering to shipping to the absolute deliciousness of the cake. Thank you for a wonderful experience. Will be doing business often...
Perfect Birthday gift for my Mom during lockdown due to coronavirus. She lives in the upper Wisconsin and misses good Italian beef sandwiches. Her Birthday crumb cake was a perfect way to serve the day.
Clear communication, cake arrived as expected, good quality
It was awesome that we could get something delivered so quickly. This was a gift for someone craving ribs, and we were able to make that happen for her. She let us know that they were the best ribs she and her husband ever had.
Everything was perfect. The delivery, the food, the instructions for preparation. It all tasted like it would if we were there and we loved the bonus gift!
Excellent food. Packaging great. Instructions to reheat excellent.
Delivery was right on time. It was a gift and they said they enjoyed it. I haven't talked to them yet so I will be able to give you a better review later.
The soup was delivered exactly on time, and arrived just as was described. The friend to whom it was shipped loved it.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

