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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Goldbelly was the best site I could have stumbled upon. I have ordered all kinds of things from places we love all over the U.S. and have been wowed by the delivery times and product quality
This past week 3 of my neighbors had birthdays. They were all thrilled when they saw how nicely the cake slices were packed and the variety was a huge smile getter the final oooh was when I told them they were from Carlos Bakery in New Jersey. We have all watched Buddy on Cake Boss
I sent a cake for my friends birthday. They said the cake was delicious.
Great product. Fast shipping. Cant wait to order again!
Everything! I opened the box and the smell of N. Y. bagels, like none other on earth, hit me and I was in 7th heaven! Brought me back to my childhood on Long Island. They are excellent, the Bialys too. The chopped chicken liver was great so was the lox smear. I will be ordering again, for sure.
Notification if when it shipped and when it would be delivered; quality of items.
Everything... Excited about Commanders palace as a vendor and looking forward to even more new orleans restaurants.
Delivery was on time and exactly what was expected
Great packaging every was fresh and wonderful almost as good as getting from Clam Shack itself.
Everything! I was totally amazed and had my doubts because the product is so perishable. Everything was great The directions, the packaging, etc. it was fabulous! Definitely will order this AGAIN!
Package arrived on time and in perfect condition.
Product was exactly as promised.
Sandwiches were delicious and heating instructions were very clear.
The packaging of the item I ordered was outstanding and we are very pleased with the quality of it.
Everything went well. The deliveries were on time and as promised. The texted notices of delivery ensured that we were able to retrieve our perishable goods from the front porch. The contents delivered were as advertised. Goldbelly enabled us to have a great birthday celebration despite COVID 19. Thank you!
Delivery was perfect! Lobster rolls fantastic! We will order again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

