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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast delivery from New York City to Deep South Texas. Less than 8 hours! The heat here on the Border will ruin anything! My Cronuts made it with minimal loss of freshness.
Delivered when promised, and really superb food, just as pictured. What a delightful experience!
Delivery was perfect! My boss was actually on a team meeting call and the pie arrived so he was surprised and the team got to be part of the fun! He said the family enjoyed the pie and it was great!
Easy to order online and was shipped and received the day I asked for.
Delivery was timely and subs were delicious. Only complaint, not enough Wiz.
Order came on time and was packed well. I wasn't worried about spoilage and it was as described. The lobster itself was amazing... was pleasantly surprised at receiving full lobster tail and claw meat. Really delicious. If I'm ever in Maine I'll look you all up.
Our ice cream arrived frozen
Ad our Lobster rolls were fresh and fantastic!
Order was on time and packaged correctly... my confidence level has gained trust in Goldbelly... since my last order... very good indeed...
Easy to order, great selection of restaurants to choose from. Delivery estimates accurate.
Easy web site to find things and place order. Orders were delivered on time, secure packaging.
The ease of ordering and receiving a delicious treat
Was delivered on time. I sent this as a gift. My friends loved this blueberry coffee cake. It was gone in 3 days.
Ordering was easy. Shipping was quick. Cake was delicious I was told.
The lobster macaroni was delicious. I had a young man over he looked at the pie an ddc couldn't stop looking at it until he got a piece. He never saw a pie like the pie.
Everything was delivered quickly, perfectly packed and was delicious
The brownies are awesome - kids and grand-kids loved them, so did my coworkers!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

