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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great product, delivered on time, easy to track, fresh (well packed).
Easy to order-right product for occasion.
Product arrived on time and well packaged.
Thank you
I sent lobster rolls to my daughter-in-law. She thought they were great!
Easy to order, and delivery was a reasonable time frame.
The cake was packaged perfectly. I received it still frozen. When I followed the prep instructions the cake tasted amazing!
GREAT sausage. Arrived fresh. Excellent taste - like I was in Dallas eating them in person.
Delivery was on time, and food was amazing plenty for everyone!
Very pleasant experience. Everything from ordering to delivery was spot on. Thank you Goldbelly and Carlos Bakery!
Shipping of a cold cake from New York and it arrived still cold in 100 plus degree weather in Fresno
Everything!
Delivered on my daughters birthday even during these trying times. She raves about the packaging and the appearance of the cheesecake early in the day when she received it and there was plenty for her and her housemates with some to spare!
Best of all she couldn't even describe how delicious it was
Food was great
Issues resolved and communication was prompt
The delivery was exactly when promised and the food was amazing
Was unbelievable! You delivered in the date requested. My 89 year old dad enjoyed the Maine lobster bake and his favorite pie for his birthday. Arrived in such great packaging to hot steamy Florida! He said it was so delicious! We are thinking of ordering for Father's Day! So happy I found you!
My order arrived on the day requested and it was delicious!
My son was ecstatic to receive food that he'd eaten years ago during high school. And it happened to arrive on a particularly bad day for him, so he appreciated it even more.
Ordering was efficient and the food was still frozen when it arrived
Everything! It arrived quickly and the product was fantastic!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

