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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The site works well. The lemon pound cake we ordered and received was mediocre.
Arrived well packaged and was absolutely delicious!
The confetti birthday cake arrived right on time... on my 70 th Pandemic Birthday! And it was delicious, with a great "crumb" and the BEST FROSTING!
Easy ordering, quick delivery. Food was in good shape when delivered!
It was delivered fresh. Pretty good price and shipping was a good price.
The order arrived unsatisfactory. However support staff got back to me without further prompting from me and offered an acceptable solution
Options on when to deliver. I've always had a great experience with all products
It was nice to have a slice of home, literally. Nothing better than NYC pizza. Thanks for offering Joe's.
I love Goldbelly. Always quick delivery and the product is delightful and fresh. I love this company
The recipients of the gift were very pleased with the quality of the lobster meat sent. It was delivered carefully and on time
Thank you
Pork in transit for 4 days arrived room temperature and according to FDA dangerous to eat. All the company would do is confirm delivery yes but was trash.
Received package on time, dry ice was melted, but cake was awesome!
Gorgeous cake, delicious taste! Arrived preserved well in the dry ice cooler.
I ordered povitica bread. The order came on time and it was delicious. I will be ordering more products from Goldbelly's. Thanks
I received this as a gift and it was delicious. Thought it would be a good gift for my friends birthday.
Everything. Tracking info, shipping was on time. Ease of the website.
Delivery time was as promised.
Most of order was good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

