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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything went well I got everything on time and it taste great no complaints everyone loved it.
Purchase on line was easy. The tracking information was kept up to date. The product I ordered was soooooo good!
My order from McLoons Lobster Shack went very well - like the days before Covid lockdown. My other orders ran into difficulties and email communication was poor but once I contacted customer service they found out exactly what was going on and communicated very well in a timely manner.
Everything was perfect! The delivery and packaging were just as described. The pie was outstandingly delicious. Everyone asked where we got it so they could order one too! Next time I need to get two!
Delivery was speedy, product arrived well packaged.
I've ordered fish from Pikes Market numerous times... always good. Thank you Goldbelly
For making it happen. Delivered in a very timely manner.
The Nye's ice cream sandwiches were delivered perfectly. I have already reordered them, since I offered them to a spontaneous back yard social distance visit from family and they were all devoured!
Terrific experience, service and products. Thank you!
Everything from on time delivery to secure packaging to the absolutely fresh delicious lobster
Shipping was quick and on time. Ordering super easy.
Ordering was easy, and the food was well packaged.
Everything was packed well and we were able to enjoy for several days.
The order was a surprise for an anniversary couple. They thoroughly enjoyed the cakes. They arrived fresh and delightful.
Ordered arrived early and the banana pudding was fresh and delicious!
Got bbq ribs from Memphis. I expected 2 slabs of ribs, a mustard Cole slaw and bbq baked beans. They gave me a bottle of bbq sauce (which was outstanding) and a shaker of dry rub seasoning for free. The ribs were superb and I will surely order from The Rendezvoux again! Outstanding food and service. In fact... having a slab tonight!
Registering, delivery, although it arrived on Tuesday and we scheduled it for Friday
Prompt, easy to track and perfectly packaged. You guys rock! Miss that east coast
Crab legs were not as white as I would have expected, almost looked spoiled.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

