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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast delivery. Cake arrived in perfect conditions with helpful instructions about thawing, serving, and storing.
The packaging was great, and the food was incredible!
Packaging was tidy and well-maintained. The food arrived safe and sound, and chill enough.
Delivery came on the day that I pre-ordered it. Packed well in dry ice. Everything was great!
Cake arrived on time, in pristine condition and was delicious!
Delivered at the right time with great instructions!
Easy to order, prompt service, great product, happy wife
Everything. The wings from Bar Bill tasted like I was there in. Arrived when it said it would and I got free shipping!
Ordering easy. Good communication throughout. Prompt delivery.
Everything. The shipping time and quality of the product
The food came on time and was still frozen. Everything was delicious!
It was a gift for my dad. He loves Chicago Style pizza and he absolutely loved these. Thanks!
Food was delivered as promised, and my friends said it was delicious.
Shipped when promised. The recipient said they were delicious!
Everything! Delivery was on time and the cake was one of the best we've ever had. Even my young grandson, who does not like cake loved it!
The whole experience. The directions are what makes the experience be very pleasurable.
Excellent cake told by the person that received it as a gift!
Everything! Love this site and we order all the time!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

