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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was just as you said. It was all explained well as to what was coming & how to use it etc.
Being able to receive food all the way from Hawaii! Never been there before.
Everything! Delivered on time. The pastry was fresh and super yummy!
Everything! Smooth ordering process, delivered when promised!
Shipment arrived on time. Good quality. Package was in good condition.
Easy navigating the website.
So many choices!
Order-service-delivery-wait time... all excellent!
Food is exceptional and delicious!
Recipient loved the surprise!
Man, I was sure how the cake would arrive or how this worked. I could not be more impressed with the presentation of it or the taste. Darn it! I had no intention of finishing the rainbow cake, but we couldn't stop eating it! Best cake ever and well worth it! This made a sad 5th grade graduate super excited and feeling special!
Very easy website to navigate. Found just what I was looking for!
Everything is perfect. When I lived in KC I shopped on Strawberry Hill. The Polish Sausage is to die for. Chances are I will order again but there is just me to eat it so it will take a while.
Product arrived on time, it was beautiful and looked just like the photos, and was absolutely delicious!
Delivery was great. Nye's ice cream sandwiches are delicious.
Good good. Easy to order from favorite restaurants.
Cake looked just like the picture and was the perfect temp. To eat.
Ordering was easy. Order delivered quickly. Access to the yummy treats we received from diverse businesses was prompt and oh so convenient.
The options and the pictures are absolutely mind-blowing. Talk about needing a midnight fix for a craving. If you don't live in a city like New York which I live near but not in you can get very frustrated because they're just certain foods and specialties that if you can't get it nothing comes close well gold valley has solved that problem. Not only that there are certain things I love that are actually made better outside the New York area so now it's like yay.
Delicious cake. Delivery was on time. We were notified of delivery date in advance. Problem with original shipment was addressed and corrected. Good customer service. Thanks!
Easy to order, shipped and received when expected and the product was excellent quality
The food arrived as promised and was cold.
Started eating the next meal. It was great! Son loves Imos and he lives in Denver.
I ordered it for his birthday.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

