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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Ordering was very easy and my order arrived quickly.
Everything was great! Delivery was on time, and everything was still frozen
The response from customer service was quick and friendly... and they were willing to try to rectify the issue to the best of their ability.
The bagels arrived on time and communication was good about shipping.
Picasso's pizza was a 10/10. Fast shipping great packaging (loved how the pizza came in a pizza box!), and so tasty. My husband, from Orchard Park (Buffalo), said it was an authentic Buffalo pie. I will definitely be getting this pizza again.
These were a gift for my sister's 50th birthday! And since she no longer lives in Florida and moved to Colorado she was extremely surprised! She said they were delicious and huge and the best she's ever had!
The delivery, the presentation of the items. And my friend said they tasted wonderful!
Very easy to order and it arrived perfectly everything I normally send to my mother in Florida is melted or destroyed she told me to stop sending her food until I sent her this thank you very much
Liked that I could find gifts by city. Arrived on time and the recipient loved it! :)
Everything from ordering to delivery. It was perfect, great communication. Yummy cake!
I found exactly what I was looking for and it was delivered promptly.
The food was packed well, fresh and easy to unpack. It was delicious!
Product delivered quickly and was fresh. Recipient enjoyed it. Like the gift card option. It's a fun concept.
I enjoyed being the reciever of Goldbelly and the sender
I really appreciated the coupon for first time site users. That made it so much easier. I intend to use again.
The cake was delivered on time, and my son said it was beautiful and delicious!
It was a gift so i have not tasted the product. My g. Daughter said all was relish.
They really liked the amount of ribs and pulled pork. It was packed very well.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

