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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My father-in-law loved the crab legs. He said they were well packaged.
Easy ordering process and very quick delivery. My dad loved the cake!
The gift recipient thoroughly enjoyed the products
Great, fresh Malasadas! Ordered as a Father's Day gift and they showed up on time to California from Hawaii! So so happy!
Food was great but one of the three items I received was incorrect. I am still waiting for a response from customer service.
Food delivered, cold, fresh and on the day promised. You guys rock!
The delivery was on time. Everything was exactly as ordered.
My Father in law loved his peaches for Father's Day. Everything was right on time with no problems at all. Thank you for the service!
Everything went great! Order was easy to place. Communication from Goldbelly regarding delivery was wonderful. Order arrived exactly when I was told it would arrive. Everything was well packaged with ice packages still frozen. Food was delicious. Best Father's Day gift!
It arrived ahead of schedule and our parents said the food was amazing
Correct item promptly shipped arrived on time in excellent condition. Product was of very high quality and recipient was delighted with gift.
What was most impressive was your customer service when my fruit came late and much of it was moldy. Juliet M. In your customer care took care of it with a credit towards a future order. So, although I'd be hesitant to order those peaches again (they weren't worth the money), I'd recommend Goldbelly as a company who takes care of their customers.
Delivery, the cake was delicious and arrived in good condition
Ice cream arrived a day ahead of schedule in great condition!
Broad selection, ease of placing our order, and prompt cold delivery.
Delivery was quick. The ribs were outstanding. I will definitely be ordering again!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

