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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The speed in which you sent my package. After putting a floor down in my place my nephew and I began eating your crab legs and some shrimp that I had and still had another meal the next day and also some in the freezer for another time.
The experience was positive and the food arrived as scheduled and was great. The cost, even though I understand why with the overnight shipping, makes this a special, very occasional treat.
Ordering, delivery, quality product for a special occasion.
It was baked on Thursday and received the same day!
They were delicious. They were very well packed and arrived in good condition.
This is a great site and the options are great, everything haa shipped exactly when it said and was there perfectly on time
The order process itself & keeping me up to date when changes occurred. I sent it as a gift and was told the food stayed fresh even with a delay in delivery since I was nervous it wouldn't taste as good.
Everything! The fish was incredible! It was fresh and delicious. Fast delivery!
Site is easy to order from. Food came well packaged and on time. Best of all it was delicious!
Even though one part of my order did not arrive until 3 days late and unedible. Both Goldbelly and the establishment were very easy to reach and help resolve the issue. I'm getting a new shipment sent out on Monday and look forward to it.
Food was delicious and well packaged/preserved. Will definitely do it again.
User friendly site, order went smoothly. I ordered one of the the lobster roll kits from a Maine restaurant. It arrived on time, packaged well; was still very cold when received and was delicious.
The order was filled properly. It came in a timely fashion. Food was fresh and kept cold. Everything was perfect!
My order was received in less than 24 hours which made the birthday girl very happy. The cake arrived in perfect condition and still frozen. Not only was the cake beautiful, the taste was amazing! We found that there was a perfect amount of sweetness, as some cakes are far too sweet. Impressed would be an understatement regarding our experience with Goldbelly!
Got one of my pies?
But according to UPS one was damaged and tossed away.
They said they notified you of this but have had no response from you.
Timely delivery, and the product was well packed and quality was top-notch
Food arrived right on time and appreciated all the timely updates.
Checkout was easy. Communication was excellent - letting me know when order shipped, and when it was delivered (the item did not come to my address but was sent to someone else as a gift).
So many things went well. Plenty of food and gift options; ease in ordering; customizable free delivery; delivered on day promised; and most importantly my father LOVED his food gift delivered to his door!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

