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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ordering process was easy and straightforward. The cake I ordered arrived a day earlier than expected, though that didn't affect the taste quality of the product.
The pie tasted fresh & delicious (as reported by the birthday boy!)! Great experience for our first time! We will definitely use goldbelly again & likely get another pie from Gladys!
All the ingredients were packaged well. The buns when steamed were perfect. Hot dogs, chili, cheese, & onion reminded all of us of childhood Coney memories.
Beautiful package! Arrived on time! Best sandwiches ever! If only I could of had a slice of their pizza to go with it! Love Primanti Brothers!
Everything was great! Delivery was on time. Food was amazing.
The delivery went well. The packaging was BEAUTIFUL. The box etc. The icing was EVERYTHING. The strawberries were good. NONE rotten. IT DID TASTE GOOD.
Amazing! My husband loved it! The buns! The cheese! The onions! The steak! You don't get that anywhere but Philly! The best Father's Day present EVER!
Delivery was as expected - well packed and cold. Pastrami and sides were great.
Arrived still cold and in good condition. Tasted just like were remembered.
The order arrived ahead of schedule, was perfectly packaged, and deliciously fresh!
Price was great. Found a great promo code on the site. Tracking was right on. Delivered when I was told it would be. Husband unpacked it and it survived. :)
Shipping was fast, cake was packaged perfectly, tasted great!
Arrived quickly and was terrific and tasty!
We kept trying to decide which pie was the best.
Peach with crumb topping or cherry with regular crust. Both wonderful and arrived ready to eat.
Absolutely delicious smoked meats and sauces... arrived on time.
The banana pudding was incredible and it arrived on time and very well packaged
Very dry, to long before it was delivered, not enough time taste. Price was to high
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

