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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was great. Delivered when promised. And the product was delicious. Better than expected
Delivery was in just 4 days all the way up here in New Jersey. Great! The ribs are tender and yummy and the pulled pork is so tasty! We love the sauce, too. You made a 4th of July birthday husband VERY happy! This was his surprise. (Even in Covid we can surprise) Two of the ice packs were still cold. None of them were still frozen, but the four packs of food were still cold.
It was all delicious! From the packing down to the taste! The cakes were wonderful. BBQ outstanding! Loved the greens and peas and potato salad! Haven't eaten the lobster rolls!
Sandwiches from our childhood in NJ were delicious.
On time delivery
Product was in excellent condition
Great comments from recipients
Shipping was very fast and the items were still frozen completely when they were received
Great variety of unique foods, delivery is on time and food arrived in perfect condition.
It was easy to order exactly want I wanted and it arrived when they said it would.
The pies arrived on time. They were beautiful and they were delicious.
It went great. Perfect arrival and we consumed everything.
Everything went fine and we enjoyed all of our food.
Delivery and packaging were more than impressive. High hopes are our hungry house!
This is the best website I've ever seen where I can order some of the best food all across America... the food... fresh... the packaging... on point... the delivery... the best... I will definitely be ordering from goldbelly soon.
You guys are great. You make it easy. And your delivery service is very good.
Good arrived on time and they were packaged extremely well
Everything went pretty well. Easy to order and here when it said it would be.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

