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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on time and exactly what I ordered! And free delivery
The service was fast and efficient. Also updates on delivery date were very helpful
The ordering and delivery was easy. Delivery was on time as promised.
It was extremely easy to shop. Delivery right on time. Food excellent. A great experience
The order from Jerry's seafood was on time and delicious.
Support was able to help redirect to updated address on short notice
Everything. This website is great for food from all over the country.
Ease of ordering online. Ability to choose a date for shipment. Prompt delivery. Cake Package arrived in tact.
I had a problem with my order. I contacted goldbelly and they took care of the problem right away! 1
Smooth and easy process for ordering. Great food that tastes as good as fresh from the restaurant.
El diseño del pastel es muy bonito y también esta rico
Deliveries made right on time. Products were in perfect condition.
Delivery on second experience as fine. First was 3 days late and was replaced no charge. I since used you for a delivery to
Vifginia and it was right on time.
Order was received on-time if not a little earlier than expected. Everything was packed well with plenty of ice packs. And of course, it was extraordinarily delicious!
Everything. Food was delicious and perfectly packed. Shipping was quick and communication about time of arrival very helpful. The price was also very reasonable for high quality. It made the 4th of July reminiscent of childhood holiday.
Easy to order, fast reliable delivery food in perfect condition
Delivery was fast and kept updated on tracking package - excellent
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

