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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Placed my order and received updates on when my package shipped. Arrived on time and the cake was awesome!
Everything went well. Packaging was prefect and the shipment came in on time and the pies were delicious. We will be ordering more!
This was a gift. It arrived on time. My friend enjoyed the brownies.
It was a gift for a donut lover and she loved the donuts. Also, the updates on shipping and arrival were great!
Shipped on time very disappointed in the pizza
It wasn't good at all I have three left the Ferrara bakery stuff was amazing
Everything! My lobster rolls tasted so delicious! Just like eating at the Clam Shack!
Ordering was smooth. Cake shipped on time and was received on the day I picked! My daughter said it was delicious!
The internet process was easy. The order was correct and my parents loved it. They like that everything came included.
Every thing arrived in perfect condition, and very tasty, arrived on time
It was a terrific experience from start to finish. This was my third order via Goldbelly, and the standards they have for their vendors make me confident in the quality of the food I order as well as the packing standards.
Shipment was easy and the cake arrived in very good shape and tasted great!
Delivery date, packing, thawing time & baking time
Everything. Easy to purchase and quick delivery. Food was delicious.
This was my first order through Goldbelly... every thing went flawlessly and the cheesecake was fabulous!
It was a great experience. Everything arrived on time and was nearly and safely packaged.
Red white and blue 4th of July cake! Excellent!
Not only was it great looking cake but it tasted good too ;)
The orders arrived when promised. All parties were pleased. Nothing could have been better. I have recommended Cal Hancock to others and will continue to do so.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

