On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery notifications and prompt receipt after I was noticed my purchase was being shipped
The pies were amazing! It was a special gift and my sister loved it!
Everything went well. Simply delicious. I sure miss being there in person.
Delivery was as expected and in excellent condition.
My order was re-sent and arrived in perfect condition
Packaging was sufficient for the hot weather which was surprising.
Love the delivery! Love the packaging! Love the Care that went into packing the delivery and the care that it was delivered in! Thanks so much! Kudos and thanks for our wonderful Junior's Cheesecake from Brooklyn, NY! :)
Delivery was awesome, packaging was great. The bagels were pretty darn good too!
Fed ex left the package behind the garage instead of at the front door as stated by fed ex. So more than half of the pies were ruined. The pies that didn't leak juices are excellent. I don't know why fed ex said they put it in front door and then put it behind the garage in the sun.
Everything arrived on time for my husbands birthday surprise... IMOS Pizza and toasted ravioli from home!
Easy to order, delivery was smooth and fast. This was a gift and my friend loved it!
Ordering was easy, delivery was quick and cake was fantastic!
Actually canceled the bagels, so there's that. New Orelans' best sammiches delivered on time and extremely yummy
I tried contacting Goldbelly to inform them of a glitch when i ordered 2 westholme 20 oz Waygu Ny Strips and was wrongfully accused of adding a steak. I have video of the glitch. It shows $169 then changes to $259. I'm sure it's on purpose hence the no refund. And no one fixes it.
The ice cream is like it was when I was a kid. So happy to find a place like this on your site. Packaging was well done and product arrived in perfect condition. Very happy customer.
Everything! I'm so happy with you. The delivery was perfect. The cake arrived in beautiful shape. It's so beautiful my friend doesn't want to cut into it. Thank you!
The delivery went well. My package was delivered on time as anticipated, the cake was nicely packaged, it was such a treat to receive. The cake itself was super delicious! It made my day!
The delivery process went well. Everything was fresh and tasty.
My friends absolutely loved it. They especially appreciated the bonus chocolate chip cookie dough (as did I when I had it!).
Everything! It arrived when expected and everything was fresh and delicious!
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thanks so much for your order and your feedback! We appreciate you getting in touch to share this. I’m very sorry that you were dissatisfied with your interaction with us - this certainly isn’t how we want our customers to feel.
It looks like our team looked further into this issue with you and issued a full refund after being escalated to a supervisor. We apologize for any issues that occurred in this order and hope you give us another chance in the future. Take care, and stay safe.