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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Customer service was so good. I had to change the delivery date and everyone really went above and beyond to help me.
Food was outstanding! I love Niko Niko's! Fresh and high quality.
Food selection was excellent. Most deliveries were on time.
Delivery on time. Most delicious vegan cake we have ever experienced, ever! Moist and very tasty! Our search is over and we definitely we be ordering this cake again for future special occasions.
Customer service was great. Our order arrived very hot and this stale and they offered to replace it or refund with store credit.
Delivered on time. Food was packed well, and fresh.
Delivered in a timely way and by all reports it was delicious!
Bagels arrived as expected and were very well packed.
Easy to search for items. Everything arrived as planned!
The food was fresh and delicious. There's no way you can get fresh gaspe salmon, cream cheese and bagels in East Tennessee without Goldbelly!
The package was delivered within the expected window.
Everything arrived well packed and ready for us to make the lobster rolls. My husband LOVED this shipment of fresh lobster meat and all the fixings to make lobster rolls so much, he kept telling me "Babe, you're the best!" I told my friends at work about it. We just can't get fresh lobster like this in the middle of the country. Thank you, McLoon's Lobster Shack in Maine. You made our week! A real treat for us.
Food was awesome. Delivery was right on time! Just like I picked it up myself.
The food arrived in Utah on time, cold, and according to my granddaughter, delicious
Lobster, bread pudding, and even the rolls were excellent
Delivered as promised and the bagels were so fresh!
Ordering process was easy, delivery was timely and food was good.
Actually 2 foods came damaged.
The caviar was open and leaked and the creme fraiche container was cracked and leaked.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

