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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Customer service was so good
July 27, 2020

Customer service was so good. I had to change the delivery date and everyone really went above and beyond to help me.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Food was outstanding! I love Niko Niko's! Fresh and high quality.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Food selection was excellent
July 27, 2020

Food selection was excellent. Most deliveries were on time.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Delivery on time
July 27, 2020

Delivery on time. Most delicious vegan cake we have ever experienced, ever! Moist and very tasty! Our search is over and we definitely we be ordering this cake again for future special occasions.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Customer service was great
July 27, 2020

Customer service was great. Our order arrived very hot and this stale and they offered to replace it or refund with store credit.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Delivered on time
July 27, 2020

Delivered on time. Food was packed well, and fresh.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Delivered in a timely way and by all reports it was delicious!

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Bagels arrived as expected and were very well packed.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Easy to search for items
July 26, 2020

Easy to search for items. Everything arrived as planned!

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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The food was fresh and delicious
July 26, 2020

The food was fresh and delicious. There's no way you can get fresh gaspe salmon, cream cheese and bagels in East Tennessee without Goldbelly!

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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The package was delivered within the expected window.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Everything arrived well packed and ready for us to make the lobster rolls. My husband LOVED this shipment of fresh lobster meat and all the fixings to make lobster rolls so much, he kept telling me "Babe, you're the best!" I told my friends at work about it. We just can't get fresh lobster like this in the middle of the country. Thank you, McLoon's Lobster Shack in Maine. You made our week! A real treat for us.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Food was awesome
July 26, 2020

Food was awesome. Delivery was right on time! Just like I picked it up myself.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Issue with crushed and melted donuts handled quickly and professionally.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Ordering process was super easy and delivery was right on time. I loved that the package includes a recipe card. Nice touch.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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The food arrived in Utah on time, cold, and according to my granddaughter, delicious

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Lobster, bread pudding, and even the rolls were excellent

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Delivered as promised and the bagels were so fresh!

Date of experience: July 26, 2020
Virginia
2 reviews
0 helpful votes
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Ordering process was easy, delivery was timely and food was good.

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
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Actually 2 foods came damaged
July 26, 2020

Actually 2 foods came damaged.
The caviar was open and leaked and the creme fraiche container was cracked and leaked.

Date of experience: July 26, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States