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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Nice to be able to look for special and gourmet items... just fun.
Arrived 2 minutes before it was late.
Well packaged bagels.
It arrived on time. The presentation was beautiful. It was the perfect gift for my husband.
I've already recommended Goldbelly to my parents.
My order arrived on time, even in the Covid-19 environment we are living in. My food was cold on arrival and the ice would have lasted longer. Getting fresh Maine lobster rolls shipped across the country for an anniversary surprise was perfect.
My order came just as ordered and was absolutely delicious!
Came when expected. Ice was still frozen. Lobster was delicious. No fishy smell. Had sent lobster rolls to my sister for her birthday. We FaceTimed and had dinner together. It was a great time with great food
Everything was great! Looking forward to ordering more stuff and from far away places
Everything from ordering to scheduled delivery! Love the "free shipping" and "Flash Sale" options!
Easy to order and got a discount. Food was delivered on schedule. The box was packed well and the food was delicious! I will definitely order from Goldbelly again!
Shipping was perfect, food was wonderful. Love the packaging. Still had frozen ice packs when it arrived, so I knew the food was in good shape.
Delivered one time. Kept me updated, until package recd. Cakes were not crushed. Service was very prompt.
Customer service experience was excellent and timely.
Your company is excellent thanks so very much for my order
I appreciate the selection. Lots of beloved local specialties
Food was excellent; well packed and arrived on time.
Delicious food, excellent packaging, quick delivery.
This was an amazing service! Everything was perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

