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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Our cake arrived fast, in good condition and on the date specified.
The lobster rolls were fresh and tasty and arrived on the day I was told they would arrive.
Loved, Loved, Loved! Delivered on time, perfectly packed, tasted amazing. Definitely ordering and I have already recommended it to others.
The quality of everything was excellent. Especially the lobsters from Wellfleet. They were incredibly fresh and tender. Will definitely order again. Same goes for key lime pie. Haven't gotten the chowder yet and the boston crime pie is in the freezer awaiting an excuse to dive in!
So easy to find the right item to order! And being able to choose when to have it delivered! The delivery went just as planned and was so loved by the recipient!
Cake arrived on the day I selected and was delicious. The only problem was that the icing had slipped off of the cake and was pooled at the base of the cake.
Excellent updates, shipped and delivered earlier than anticipated, packed well - ice cream was frozen and dry ice still solid!
Easy ordering and excellent product. Hottest weather of the summer, and the lobster rolls arrived and were perfectly chilled and delicious!
The lies were very tasty. The crust was delicious!
Everything went well. Delivery was on time. Crumb cakes were delicious!
Found the address which is not easy. Food was enjoyed by recipient.
Order arrived the day before expected. The cookies were yummy!
All of it! It arrived on time, tastes fantastic, and was perfect for our birthday celebration!
Food was delicious! Quick shipment and the lobster rolls were well packed and still cold.
Packaged delivered on time. Contents were perfect (H&H Bagels). Ordering was easy. We were so happy to have real NY bagels and Nova lox - since we can't get to NY this summer.
Delivery arrived at dinner time which was perfect. The meal was delicious and very easy to prepare.
Easy ordering, food arrived as expected in good condition. It was fun!
The restaurant/supplier--McLoon's Lobster Shack-- did an awesome job! Food was excellent!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

