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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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On time delivery and, for the most part, quality of the product.
Great food packaged perfectly and it arrived exactly when it was supposed to.
It was delivered on time like promised. It was packaged well. And the recipient said it was amazing :) I will use this service again. And I've already recommended it... both the service and what I ordered.
The ordering process was pretty easy and shipping was fast.
Prompt delivery of the bagels and with wonderful local grown tomatoes a real delight to eat.
Seems the whole process went well
No problem whatsoever
I ordered a Magnolia cake for my nephews birthday and the cake arrived melted. I thought the item would be transported in a cool container.
Everything was great. On time, packaged well. No complaints
Delivered right on time. Still cold. Well packaged. Fun treat! Mostly delicious!
Delivered frozen solid - tasted fresh. What else is needed!
Everything was perfect! The delivery was right on time and the cake was beautiful and delicious! Guests all said it was the best cake they'd ever had and my grand daughter was amazed at the beautiful rainbow colors!
Arrived when it was scheduled to and in excellent condition.
Perfect flaky crust with delightful fillings. Easy to store and prepare. I already reordered more for my siblings to enjoy.
The delivery was great, all the way from Hawaii to Ohio!
Everything -- delivery time, food was excellent, got what we wanted.
The order process and changes were great. I worked with Megan
It was very easy to order and delivery was on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

